By Ryan Skinner (email)
Remember how the Internet was going to introduce a whole new level of competition and accountability to business transactions? Suddenly, anyone could do business with anyone.
Did it happen? Sort of. Like Knock Nevis, purchasing organizations don't turn on a dime. Even if they could theoretically find ten suppliers in every port, they weren't quite sure what to do with these suppliers.
A survey I completed together with ShipServ and their CMO John Watton last year identified trust as one of the biggest sticking points for shipping e-commerce. Who is this supplier? Is it reliable? Will it deliver? Can it work with my ERP? Serious questions.